Contoh Format Service Level Agreement
The purpose of this agreement is to reach a mutual agreement on the provision of IT services between the service provider(s) and the customer(s). Can be helped how to calculate the cost of Managed Service Sir. A systematic, transparent and documented process to provide service feedback based on the SERVQUAL (Service Quality) model, with production taking the form of a customer satisfaction index (internal/external) The key to the success of service level agreements lies in the metrics applied to determine whether service providers are meeting the end of their negotiations. The Business Relationship Manager („Document Owner”) is responsible for the periodic verification of this document. The content of this document may be amended if necessary, provided that the main actors are mutually agreed and communicated to all parties concerned. The document holder will include all subsequent revisions and, if necessary, request reciprocal agreements/authorizations. Biaya bulanan internet = Rp. 1,000,000 Service SLA (example July) = 76.6% (100% – 23.4%), which means that in July the provider can only provide 76.6% Internet services, which means that there is a difference (98% – 76.6% = 21.4%, SLA is necessary when it is considered on the service provider`s side, as a guarantee of the service provided to the customer, so that the customer can be satisfied with the services provided, another effect, Which arises from the service provider`s side is the traditional marketing concept that is word of mouth, which means that the customer makes recommendations to his friends / other colleagues, that the services provided by the provider are good, so hope that other friends / partners subscribe to the provider / service provider This is the category, that is included in the service level agreement, you can decide which SLA should be used. Add the pricing models for each type of service with detailed specifications. The coverage parameters specific to the service(s) covered by this Agreement are as follows: The objective of this Agreement is to ensure that the appropriate elements and obligations are in place to provide the customer(s) with consistent IT service support and provision by the service provider(s). The existence of a service level agreement benefits both parties by providing absolute clarity on what can be expected from a business relationship.
This section defines the objectives of this agreement, for example: Home ” Category of choice ” Information technology ” Understanding and calculating SLA (Service Level Agreement) Serderhananya Service Level Agreement is a tool used by service providers and customers to ensure that collaboration can run smoothly, namely by providing clear information, rich in advantages and disadvantages, so that service providers and customers can know and understand each other. Assumptions about in-scope services and/or components include: SLA stands for service level agreement or in Indonesian is a service level agreement. . . .